Return Policy
Discover the Confidence in Your Choice with Heipon
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1. Our Commitment to You
At Heipon, we understand that sometimes a piece may not be the perfect fit. We want you to shop with confidence, and that's why we offer a hassle-free return policy that puts your satisfaction first.
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2. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customized or personalized items are exempt from being returned unless they arrive damaged or defective.
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3. Initiating a Return
If you wish to return an item, please contact our customer service team within 14 days of receiving your order. You can reach us at heipon.com. Provide your order number and the reason for the return. Our team will guide you through the process.
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4. Return Shipping
Heipon is pleased to offer free return shipping on eligible items. A prepaid return label will be provided once your return request is approved. Simply follow the instructions provided to ship your item back to us.
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5. Inspection and Processing
Upon receiving your return, our quality control team will inspect the item to ensure it meets the return eligibility criteria. Once approved, your refund will be processed within 5 business days. Please note that the original shipping charges are non-refundable.
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6. Refund Method
Refunds will be issued using the original payment method. Please allow a few business days for the refund to reflect in your account. If you used a gift card or promotional code, the refunded amount will be applied back to your Heipon account.
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7. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
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8. Damaged or Defective Items
In the rare event that your item arrives damaged or defective, please contact us immediately at heipon.com. We will work swiftly to resolve the issue and provide you with a replacement or refund.
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9. Contact Information
If you have any questions about our Return Policy, please reach out to our customer service team at heipon.com. We are here to assist you throughout the return process.
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Heipon is committed to ensuring your satisfaction with every purchase. Our return policy is designed to make the process simple and straightforward, allowing you to shop for jewelry with confidence. Thank you for choosing Heipon – where your happiness is as timeless as our pieces.